25 September 2023

How Portacom's Outstanding Service Builds Customer Loyalty

In the world of modular buildings, it's not just about portable buildings; it's about the people, relationships and the Portacom Difference. 

At Portacom, we’ve always believed that providing outstanding service goes hand in hand with building long-lasting and loyal customer partnerships. That’s why we invest in a robust feedback program centered around Net Promotor Score (NPS) to better understand and enhance our customers’ experience.

What is NPS, and why does it matter?

NPS is a metric used to gauge customer loyalty and satisfaction. It’s a simple yet powerful question “On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”. This question provides us with valuable insights into what our customers truly think about us.

Our most recent monthly NPS score of 68 is a testament to the loyalty and satisfaction of our customers. 72% of respondents are not just satisfied with Portacom; they are enthusiastic about recommending our service to others. This score reflects the trust and confidence our clients have in us.

We listen to our customers

We believe that all feedback whether positive or constructive is an opportunity for growth and improvement. It strengthens our relationships with our customers.

Outstanding service as the foundation

At Portacom, providing outstanding service is our way of doing business. We understand that our customers rely on us to deliver quality modular solutions that meet their unique needs. But it’s not just about the buildings, it’s about the entire experience, from the first enquiry to the delivery, to the removal.

Building long-standing and loyal customers

Our dedication to outstanding service and our NPS program has helped us build more than just transportable buildings; they’ve helped us forge lasting and loyal customer relationships. We’re proud to have customers who return to us time and again because they know they can trust us to deliver on our promises.

It’s not just a portable building

So, what sets Portacom apart? It’s our unwavering commitment to service excellence, our willingness to listen and learn from our customers, and our determination to improve. We take the time to truly understand your requirements, whether you need a portable classroomproject office or workforce accommodation.

But you don’t have to take our word for it. Hear directly from some of our loyal customers and their experiences with Portacom.